Call Center Agent – Customer Services Specialist

Minnesota Department of Health
Published
January 7, 2021
Location
St. Paul, MN
Job Type
 

Description

Job Details

Job Class: Customer Service Specialist

Working Title: Call Center Agent
Who May Apply: Open bidders and to all qualified job seekers.
Date Posted: 01/07/2021
Closing Date: 01/13/2021
Hiring Agency/Seniority Unit: Minnesota Department of Health (MDH)
Division/Unit: Health Regulation Division (HRD) / Administrative Support Staff
Work Shift/Work Hours: Day Shift
Days of Work: Monday - Friday
Travel Required: No
Salary Range: $16.50 - $21.61/hourly; $34,452 - $45,121/annually
Classified Status: Classified
Bargaining Unit/Union: 206 - AFSCME Clerical, Council No. 5
Work Area: Health Regulation Division
FLSA Status: Nonexempt
Connect 700 Program Eligible: Yes

Job Summary
Job Summary
This position provides customer service support to external customers by answering calls, responding to inquiries via phone, e-mail and fax and routing communications to appropriate staff, when necessary. Must be comfortable answering inbound phone calls for multiple hours per day. This position will listen to customer questions and inquiries and follow documented guidelines and/or processes for resolution.
Individuals hired into this position will work one of the following schedules:

  • 7:00am - 3:30pm
  • 8:00am - 4:30pm
  • 8:30am - 5:00pm

Qualifications
Minimum Qualifications
Customer service skills sufficient to effectively communicate on the phone, by e-mail, mail and in person, when applicable.
Communication skills sufficient to respond to questions from the public and communicate program information effectively over the telephone and in person.
Typing/keyboarding experience sufficient to accurately enter data.
English language skills (speaking, writing, and reading) sufficient to answer phones, read correspondence, and write memos using appropriate professional language.
Preferred Qualifications
Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
Familiarity with Health Regulation services and types of facilities.
Ability to establish and maintain effective working relationships with a variety of individuals and organizations.
Ability to work independently in addition to working cooperatively and effectively as part of a team.
Additional Requirements
Must successfully pass a background and reference check.

Application Details
Why Work For Us
Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.
We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!
How to Apply
Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.
For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about the position, contact Lisa Jacques at lisa.jacques@state.mn.us.
If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Lisa Jacques at lisa.jacques@state.mn.us by the position close date.
If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.
AN EQUAL OPPORTUNITY EMPLOYER
The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.

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