Manager, Lab Client Services ( MPLS & St Paul)

Children's Minnesota
November 21, 2020
St. Paul, MN
Job Type


About Children's Minnesota

Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit .

Position Summary

This position is responsible for the management and coordination of outreach, phlebotomy and referral/research testing services at both the St. Paul and Minneapolis campuses. The manager is accountable for assisting with the development and management of the budget, meeting customer service levels, meeting regulatory requirements and fostering employee engagement. The position also serves as a technical consultant for Children's offsite owned and aligned eCW clinic laboratories.

ASCP or NCA certification is required.
*Bachelor's degree is required. Master's degree preferred.
*Minimum of five years experience as a Medical Technologist/Medical Laboratory Scientist.
*Minimum of three years experience in a leadership role.
*Knowledgeable about laboratory operations.
*Knowledgeable about accreditation/regulatory requirements (e.g., CAP, CLIA, Joint Commission, COLA, CMS, etc.).
*Effective customer service skills and ability to effectively interact and communicate with patients, their families, clients, and laboratory and hospital staff.
*Ability to communicate effectively, both verbally and in writing.
*Ability to work effectively and professionally under pressure.
*Knowledgeable about laboratory billing and compliance.
*Strong interpersonal skills and ability to maintain positive attitude at all times. Effective decision making, problem solving, organizational and performance improvement skills.
*Strong project management and change management skills.
*Ability to work independently and exercise creativity and initiative.
*Ability to manage multiple and simultaneous responsibilities and prioritize work of self and others.

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.

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