Unit Operations Coordinator

About Children's Minnesota

Children's Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites. Additionally, Children's is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children's Minnesota was verified as a Level I Children's Surgery Center by the American College of Surgeons. Children's maintains its longstanding commitment to the community to improve children's health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education. This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children's received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children's hospital. Please visit childrensMN.org .

Department Overview

The Neuroscience Center is a 26 bed unit, located on the 5th Floor of our Saint Paul Campus. On this unit we care for a wide spectrum of children, ranging from infants to young adults, requiring treatment and management for both acute and chronic conditions from our dedicated care givers for epilepsy/seizure disorders within our Level IV Epilepsy Monitoring Unit, post-operative neurosurgery care, general medical/surgical care, along with children in acute behavioral health crisis. Our patients have an average length of stay ranging from overnight to several weeks for specialty treatment and care. Patients on the Neuroscience Center are cared for by a cohesive group of inter-disciplinary teams that include child life, social work, epileptologists, neurosurgeons, integrative medicine, dietitians, case managers and other specialists. Our team prides ourselves on teamwork, quality care, open and respectful communication, and promotes a culture of safety while also encouraging learning and professional growth. Our team is committed to providing excellent care to our patients and families every day, and loves the populations we serve.

Position Summary

The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource.

Qualifications
Education/Work Experience:
*Post-secondary education or equivalent experience required (college degree preferred)

Skills and Abilities:
*Outstanding professional and positive customer service skills essential
*Positive attitude
*Exceptional problem solving skills
*Strong computer skills such as Microsoft word, excel or hospital technology systems
*Ability to coach others with hospital technology systems
*Competent with basic medical terminology
*Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
*Self-directed, organized, and problem solver.
*Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Physical Demands

Please click here to view the Physical Demands

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota requires proof of COVID-19 vaccine, and as recommended by the Centers for Disease Control and Prevention (CDC), immunity to vaccine preventable infectious diseases, prior to employment.

Children's Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.